Shipping & Delivery
Free worldwide shipping with fast delivery times. Learn about our shipping methods, packaging, and delivery information for custom neon signs.
How It Works
Place Your Order
Submit your design specifications and complete payment.
Production
Our team handcrafts your custom sign in 3-7 business days.
Quality Check
Each product undergoes strict testing before shipping.
Secure Packaging
Your sign is carefully packaged with protective materials.
Shipping
We ship worldwide via DHL, FedEx, UPS, or TNT.
Shipping Methods
Choose from our reliable shipping partners for fast and secure delivery worldwide.
DHL Express
Fast and reliable express delivery to most countries worldwide.
- ✓ Real-time tracking
- ✓ Door-to-door delivery
- ✓ Signature required
FedEx Express
Global shipping with extensive coverage and reliable service.
- ✓ Real-time tracking
- ✓ Customs clearance assistance
- ✓ Package insurance
UPS Express
Trusted delivery service with excellent tracking capabilities.
- ✓ Real-time tracking
- ✓ Saturday delivery option
- ✓ Package protection
Delivery Times by Region
Estimated delivery times based on your location. Times may vary during peak seasons.
🌎 North America
3-5 business days
USA, Canada, Mexico
🇪🇺 Europe
3-7 business days
UK, Germany, France, Italy, Spain, etc.
🇦🇺 Australia & NZ
5-7 business days
Australia, New Zealand
🇦🇪 Middle East
3-5 business days
UAE, Saudi Arabia, Qatar, etc.
🇨🇳 Asia
2-5 business days
Japan, South Korea, Singapore, etc.
🌍 Rest of World
5-10 business days
All other countries
Secure Packaging
Your neon sign is protected with multiple layers of packaging for safe transit.
Double-layer Protection
Inner foam padding + outer bubble wrap for maximum protection.
Sturdy Cardboard Boxes
Heavy-duty corrugated boxes designed for safe transit.
Secure Strapping
Reinforced packaging with heavy-duty strapping for extra security.
Fragile Labels
Clear fragile stickers alert handlers to treat with care.
Shipping Policy
Our commitment to delivering your order safely and efficiently.
Free Shipping
Enjoy free worldwide shipping on all orders. No minimum purchase required. We cover the shipping costs so you get the best value.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Track your package in real-time on the carrier's website.
Customs & Taxes
Customs duties and taxes may apply depending on your country's regulations. The recipient is responsible for any import fees.
Shipping Insurance
Every order is fully insured during transit. If your package is lost or damaged, we will handle the claim process and send a replacement.
Signature Required
All shipments require signature upon delivery to ensure your package reaches you safely.
Rush Orders
Need your sign faster? Contact us for expedited production and shipping options. Additional fees may apply.
FAQ
Frequently asked questions about shipping and delivery.
Standard production time is 3-7 business days. Custom designs or large orders may take slightly longer. We will always provide an estimated delivery date at checkout.
Yes! Once your order ships, you will receive an email with a tracking number. You can track your package in real-time through the courier's website.
All orders are fully insured. If your package arrives damaged, please take photos of the packaging and the product, then contact us immediately. We will process a replacement or refund.
Customs duties and taxes are determined by your country's import regulations. The recipient is responsible for paying any applicable fees. We cannot estimate these charges as they vary by country.
Please contact us immediately if you need to change your shipping address. We can usually update the address before your order ships. Once shipped, we cannot modify the delivery address.
Need Help?
Have questions about shipping? Our team is here to help.