Frequently Asked Questions About Custom Neon Signs

You can browse our product catalog and add items to your cart, then proceed to checkout. For custom designs, please use the Custom Neon Sign Online page to discuss your requirements with our team.

Yes, we offer competitive pricing for bulk orders. Please contact us with your quantity and specifications, and we will provide a tailored quote.

We accept major credit cards (Visa, MasterCard), PayPal, bank transfers, and Stripe payments. All transactions are processed securely.

Absolutely. We can provide samples of our materials and small-scale prototypes so you can evaluate the quality before committing to a larger order. Sample costs may apply and are typically deducted from your final order.

Yes! We specialize in custom neon LED signs. Simply send us your design, logo, or idea, and our team will work with you to create the perfect sign. We support vector files (AI, EPS, PDF, SVG) and high-resolution images.

We accept AI, EPS, PDF, SVG, CDR, and high-resolution PNG/JPEG files. If you don't have a design file, just describe your idea and we can create a design for you.

The initial design draft typically takes 1-3 business days. Revisions and final approval depend on the complexity of your project and how quickly feedback is provided.

Yes, we ship worldwide! We have extensive experience exporting to North America, Europe, Australia, the Middle East, and Southeast Asia. Shipping costs and delivery times vary by destination.

Production typically takes 5-15 business days depending on complexity. Shipping takes 3-7 business days via express courier (DHL, FedEx, UPS) or 15-30 days via standard shipping. We will provide exact timelines with your order confirmation.

All products are carefully packaged with bubble wrap, foam padding, and sturdy cardboard boxes or wooden crates for larger items. We ensure your order arrives in perfect condition.

We handle export customs clearance from China. Import duties, taxes, and customs clearance at the destination are the responsibility of the buyer. We provide all necessary documentation to facilitate smooth customs processing.

We use high-quality acrylic, aluminum composite panels, stainless steel, and flexible LED neon strips. All materials are sourced from certified suppliers and meet international quality standards.

Yes! Our LED neon signs consume up to 80% less energy compared to traditional glass neon signs. They also have a longer lifespan and produce less heat, making them safer and more cost-effective.

Yes, all our products come with a standard warranty. LED components are typically covered for 1-2 years against manufacturing defects. Please check the specific product page for warranty details.

Yes, we offer weatherproof and waterproof options for outdoor use. Please specify your installation environment when placing your order so we can recommend the appropriate materials and protection level.

Simply wipe the surface gently with a soft, dry cloth. For tougher dirt, use a slightly damp cloth with mild soap and dry immediately. Avoid using abrasive cleaners or submerging electrical components in water.